Terms of Use for our Services

Eligibility. You must be at least 18 years old and legally capable of entering into a binding contract to create an account or purchase Services. You may not use the Services if doing so would violate applicable law, telecom regulations, export controls, sanctions restrictions, or the Terms.

Your Device and Compatibility. Certain Services require an unlocked, eSIM-compatible device or other compatible hardware, software, network access, or operating-system settings. Voice, SMS, and phone number features may have additional technical, geographic, or regulatory requirements. You are responsible for confirming compatibility, following installation instructions, and keeping your device secure.

Your encryptSIM Account. An encryptSIM account is required to access certain purchases, settings, support tools, and future features. Your account is personal to you and may not be assigned or transferred without our prior written consent. You are responsible for safeguarding your login credentials and for activity that occurs under your account. If you suspect unauthorized access, contact support@encryptsim.com immediately. We may suspend or terminate your account or any Service if we reasonably believe there is a security issue, fraud risk, legal restriction, payment problem, or breach of the Terms.

Scope of Services. encryptSIM makes available digital connectivity products, including data-only eSIMs, regional and global plans, voice and SMS services, phone number add-ons, automatic top-ups where offered, and related support and account tools. Any product-specific terms shown at checkout, in your Dashboard, or in service documentation form part of these Terms.

Prices and Payments. Prices are displayed at checkout and are generally shown in U.S. Dollars unless otherwise stated. Taxes, network fees, blockchain fees, exchange fees, and other third-party charges may apply depending on the Service and your payment method. Payments are processed using third-party payment, wallet, and blockchain infrastructure. By submitting payment information, you authorize the relevant processor to charge the selected payment method. We do not store full payment card numbers.

Availability, Networks, and Fair Use. Coverage, speeds, activation timing, phone number availability, call or SMS functionality, roaming behavior, throttling, and service continuity depend on carrier, numbering, and other third-party providers, local laws, network conditions, and your device configuration. We do not guarantee uninterrupted availability or quality. Carriers or partners may apply fair use rules, technical limits, or local restrictions. We are not responsible for network congestion, partner outages, or third-party restrictions outside our reasonable control.

Emergency and Critical Communications. Unless a product-specific term expressly states otherwise, voice, SMS, and phone number Services are not a replacement for regulated emergency telecommunications services. Do not rely on encryptSIM for emergency calling, emergency messaging, or other critical communications.

Acceptable Use. You must use the Services only in accordance with the Terms and our Acceptable Use Policy. If you breach the Terms or Acceptable Use Policy, we may suspend or terminate your account or Services and you may lose eligibility for any refund or replacement.

Automatic Top-Ups. Where automatic top-ups are available, the selected top-up package, price, trigger, and payment source are shown before you opt in. Automatic top-ups may be canceled from your Dashboard. Cancellation prevents future automatic top-ups but does not change the validity or usage terms of a package already provided.

Termination or Service Changes. We may modify, suspend, retire, or discontinue any Service, feature, region, carrier path, phone number product, or account functionality at any time, including where a third-party provider becomes unavailable or no longer meets our standards. Where this happens, your rights are limited to the remedies described in the Refund Policy below or as otherwise required by law.

Export Controls and Sanctions. You represent and warrant that you are not located in, ordinarily resident in, or using the Services from any jurisdiction, or in any manner, prohibited by applicable U.S. sanctions, export controls, trade restrictions, or other laws. You also represent that you are not a person or entity with whom we are legally prohibited from dealing. We may block, suspend, or refuse service where we believe this is necessary for compliance.

Refund Policy

Applicability. Refunds or replacements are only available for Services purchased directly from encryptSIM. If you purchased through a third party, reseller, employer, business administrator, marketplace, or other partner, you must direct your request to that party unless applicable law requires otherwise.

Statutory withdrawal rights. If you are a consumer and applicable law gives you a right to withdraw from a purchase of digital services, you may exercise that right only to the extent required by that law. Unless applicable law requires a longer period, any such right ends on the earlier of (a) 14 days after purchase or (b) the time the relevant eSIM, phone number, voice/SMS feature, or other Service is activated, provisioned, or otherwise starts being used. Once a Service has been activated or used, you may not withdraw except where required by law.

Replacements and Refunds for Service Faults. If you activated a Service but are unable to use it because of an error or omission attributable to encryptSIM, because we delivered the wrong Service, or because we retire the purchased Service before it can be reasonably used, we may provide a replacement Service or, for eligible non-cryptocurrency purchases, refund an amount equal to the price paid for the affected Service. This is subject to all of the following:

1. You submit your request within 30 days after the issue first arose.
2. We were unable to restore or replace the affected Service within 10 days after receiving your request and reasonably sufficient information from you.
3. You cooperate with our troubleshooting efforts and provide information we reasonably request, such as screenshots, device settings, order details, logs, or payment references.

Where the affected Service has been partially consumed, any refund will be limited to the unused portion.

Cryptocurrency Payments. Payments made with cryptocurrency are final and non-refundable except where applicable law requires otherwise. If a cryptocurrency purchase is affected by a qualifying service fault, our remedy may be limited to re-provisioning, replacement service, service credit, or another commercially reasonable remedy permitted by law.

No refund or replacement in other cases. Except as expressly stated in this Refund Policy or required by law, you are not entitled to a refund or replacement for unused balances, change of mind, accidental purchases, incompatible devices, user error, failure to follow installation instructions, local coverage issues, carrier throttling, restrictions imposed by third-party networks, or suspension resulting from a breach of the Terms or Acceptable Use Policy.

How to request a refund. You can submit a refund request to our support team by emailing support@encryptsim.com or by using the support tools made available through our website, dashboard, or chat. We may request additional information in support of your claim. If a non-cryptocurrency refund is approved, it will ordinarily be sent back to the original payment method. Payment-provider processing times vary and may take up to 30 business days.

Unauthorized purchases. If you suspect that an unauthorized purchase has been made through your account or payment method, you must notify our support team immediately. We may suspend any account or Service associated with suspected fraud. Any refund, replacement, or other remedy will be determined in our reasonable discretion, subject to applicable law.

Incorrect charges. If you believe you were charged an incorrect amount, contact support@encryptsim.com within 30 days of the charge and provide enough detail for us to investigate. Any adjustment or refund will be handled in our reasonable discretion, subject to applicable law.